TEC 52nd Annual Member Services & Communications Conference

TEC 52nd Annual Member Services & Communications Conference

Tuesday, October 17, 2023 - Friday, October 20, 2023 8:00 AM - 11:00 AM Central Standard Time

TEC 52nd Annual Member Services & Communications Conference


The Westin Galleria Dallas, Dallas, TX   Visit Website
Tuesday, October 17, 2023 - Friday, October 20, 2023   iCalendar Central Standard Time

Registration Fees
Member: $750
Spouse/Guest: $0
Business Alliance Program Member: $750
Non-Member: $900
Golf Tournament: $85
 

Hotel Information
The Westin Galleria Dallas 
Room Rate: $215
Check-in: 3:00 p.m.
Check-out: noon

Register by September 17 for the lowest price. 

To register for an event, you will first be prompted to sign in or create a new online account.

Tentative Conference Schedule 

TUESDAY, OCTOBER 17

Member Registration Open
7:30 a.m.–5:30 p.m.

Golf Tournament and Lunch
Shotgun start at 10:30 a.m. 
Boxed lunch post-tournament.

EVENING ON YOUR OWN 

WEDNESDAY, OCTOBER 18

MORNING

Member Registration Open
7:30 a.m.–6:00 p.m.

General Session
8:30-noon

TMSA Lifetime Achievement Award

Group Meetings

What You Do Is So Much More Important Today
Keith Stapleton, Trainer

Government Relations Update
Julia Harvey, Texas Electric Cooperatives

Touchstone Energy Update

Networking Lunch

AFTERNOON

Wednesday Breakout Sessions

1:15 PM Breakout Sessions

Breakout 1A: 
How to Deal with Challenging Members

Breakout 2A: 
Building the Right Media For Your Membership

 

2:15 PM Breakout Sessions

Breakout 1B:
From Bud to Boss

Breakout 2B:
Getting The Most Out Of Your Website Content

 

3:15 PM Breakout Sessions

Breakout 1C:
Reducing Calls Using Technology

Breakout 2C:
Outage Communication Process

EVENING ON YOUR OWN

 

THURSDAY, OCTOBER 19

MORNING

Member Registration Open
7:00 a.m.–4:30 p.m.

BREAKFAST ON YOUR OWN 

GENERAL SESSION 
8:30 a.m.–4:30 p.m.

Welcome and Convene

Engaging Different Generations 

Member/ Community Appreciation Events

Voices for Cooperative Power 



LUNCH DURING EXHIBIT SHOW 
12:00–1:00 p.m. 

AFTERNOON

Thursday Breakout Sessions

1:00 PM Breakout sessions

Breakout 1A: 
Hiring/Onboarding Member Services Representatives

Breakout 2A: 
Making TCP Relevant for Younger Audiences OR AI Session

 

2:00 PM Breakout Sessions

Breakout 1B:
Key Accounts: Dealing with Their Needs & Visiting Schedule 

Breakout 2B:
Internal Communication Process

 

3:00 PM Breakout Sessions

Breakout 1C:
Electricity 101: Watt’s Up with Electricity 

Breakout 2C:
Canva/Adobe Express Session: Digital Creation

EVENING EVENT

 

FRIDAY, OCTOBER 20

MORNING

Member Registration Open
7:30 –11:00 a.m.

BREAKFAST ON YOUR OWN 

GENERAL SESSION 
8:30–11:00 a.m.

Outlook Tips and Tricks

Rising Costs of Generation & Transmission 

Drones: Line Inspections During Outages 

Encouraging People in The Workplace 
Dusty Oglesby, Director of BOLD, MAPS Coaching

Closing Comments/Grand Door Prizes/ Adjourn