53rd Annual Member Services & Communications Conference

53rd Annual Member Services & Communications Conference

Tuesday, October 15, 2024 - Friday, October 18, 2024 8:00 AM - 12:00 PM Central Standard Time

53rd Annual Member Services & Communications Conference


Embassy Suites San Marcos, San Marcos, TX   Visit Website
Tuesday, October 15, 2024 - Friday, October 18, 2024   iCalendar Central Standard Time

Conference Registration Information

Register by Tuesday, September 17 for the best TEC rate. 
Member: $775
Spouse/Guest: $0 (Registration Does Not Include Meals)
Business Alliance Program Member: $820
Non-Member: $970
Golf Tournament: $100

                                                                                                                                                                                                                                                                                                                                                            


Hotel Reservation Information
 
Reserve by Monday, September 23, for the best hotel rate. 
Embassy Suites San Marcos
Room Rate: $185
Check-in: 4:00 p.m.
Check-out: 11:00 a.m.
 

To register for an event, you will first be prompted to sign in or create a new online account.

 

TENTATIVE AGENDA

 
TUESDAY, OCTOBER 15
Golf Tournament and Breakfast
The Bandit Golf Club
6019 FM725
New Braunfels, TX 78130
8:00 a.m.- 2:00 p.m.
 
Pre-Con: Power in Purpose
Keith Stapleton, Communications Consultant
3:00-5:00 p.m.
 
 
WEDNESDAY, OCTOBER 16
 
GENERAL SESSION
8:30 a.m.-noon
 
TMSA Lifetime Achievement Awards
 
Keynote Kickoff; Remember the Vow-How Belonging Powers Communities
Bobby Hulme-Lippert, Founder
BHL Coaching
 
Teambuilding Activity with Day 1 Bags
 
Group Meetings
 
Networking Lunch
 
BREAKOUT SESSIONS
1:15 - 4:15 p.m.
 
Breakout 1A: Remember the Vow: How Belonging Powers Communities, Member Services Professionals
Bobby Hulme-Lippert, Founder
BHL Coaching
 
Breakout 1B: Photography Tips and Tricks
Ronie Garza, Communications Coordinator
Magic Valley EC
 
Breakout 2A: Training New Employees
Brianna McBride, Customer Care Business Specialist
CoServ
 
Breakout 2B: Remember the Vow: How Belonging Powers Communities, Communications Professionals
Bobby Hulme-Lippert, Founder
BHL Coaching
 
Breakout 3A: Redefining Member Services Role
Sarah McLen, Vice President of Member Services, Big Country EC
John Spiess, Member Services Supervisor, San Bernard EC
 
Breakout 3B: Canva Design, Advanced
Leigh Denney, Media and Content Specialist
TVEC
 
Networking Reception
 
Dinner on Your Own 
 
THURSDAY, OCTOBER 17
 
GENERAL SESSION
8:30 a.m.-noon
 
Getting Leadership to Understand Your Vision
 
Collaborative Work Between Member Services and Communications
Keith Stapleton, Communications Consultant
 
Roundtable Discussions
 
Government Relations Update 
Zach Stephenson, Director of Regulatory Affairs 
TEC
 
Networking Lunch
 
BREAKOUT SESSIONS
1:15-4:15 p.m.
 
Breakout 1A: How to Interact with Different Types of Members
Ryan Holmes, Key Accounts Manager
Taylor EC
 
Brianna McBride, Training and Process Improvement Supervisor
CoServ
 
Breakout 1B: Power Prompts - How to Be Smart with AI
Anne Harvey, Senior Vice President Member Solutions
Pioneer Utility Resources
 
Breakout 2A: Ask Gen Z!
Anne Harvey, Senior Vice President Member Solutions
Pioneer Utility Resources
 
Breakout 2B: Crisis Communication
Brittney Ford, Communications Director
Deep East EC 
 
Bianca Peregrino, Communications Specialist
North Plains EC
 
Breakout 3A: Working With Local Government
Moderator: John Spiess, Member Services Manager
San Bernard EC
 
Diana Gonzales, External Relations Representative
Pedernales EC
 
Kayla Sanders, Manager of System Operations and Technical Services
Navasota Valley EC
 
Vince Yokum, Executive Director
Waller County Economic Development Partnership
 
 
Breakout 3B: Communicating the Realities of Solar
 
Evening Event: A Night in Gruene
 
 
FRIDAY, OCTOBER 18
 
GENERAL SESSION
8:30 a.m.-11:00 a.m.
 
Touchstone Resources
Alex Dal Santo, Touchstone Resource Specialist
Texas Electric Cooperatives
 
Everyone is Key to the Account
Ryan Holmes, Key Account Manager
Brandy Porter, MSR Supervisor
Taylor EC
 
Closing Keynote: Vision vs. Circumstance
Brad McCoy, Leadership Development Senior Strategist
Flippen Group
 
Closing Comments/Grand Door Prizes, Adjourn