TEC 54th Annual Member Services & Communications Conference

TEC 54th Annual Member Services & Communications Conference

Tuesday, October 14, 2025 - Friday, October 17, 2025 8:00 AM - 11:30 AM Central Standard Time

TEC 54th Annual Member Services & Communications Conference


Embassy Suites Round Rock, Round Rock, TX   Visit Website
Tuesday, October 14, 2025 - Friday, October 17, 2025   iCalendar Central Standard Time

 

 

Registration Fees 
Member: $775
Spouse/Guest: $0
Business Alliance Program Member: $775
Non-Member: $925
 

Hotel Information  
Embassy Suites Round Rock
Room Rate: $159 
Check-in: 3:00 p.m.  
Check-out: 11:00 a.m.

To register for an event, you will first be prompted to sign in or create a new online account.

Tentative Agenda

Tuesday, October 14, 2025

Breakfast on Your Own

8:30 a.m. 

Golf Outing
Teravista Golf Club
Tee-off begins at 9:00 a.m.  
Boxed lunch at noon

8:30 a.m.

Member Registration Open 

3:00 p.m. - 5:00 p.m.

Pre-Con: Hands-on Canva

Evening on Your Own   
 

Wednesday, October 15, 2025 

Complimentary Hotel Breakfast

7:30 a.m. 

Member Registration Open

8:30 a.m. - Noon 

 

General Session   

Welcome and Convene  
 

Invocation and Pledge of Allegiance

 

TMSA Lifetime Achievement Award

 

Savannah Bananas Dancing Umpire

 

Youth Tour Panel

 

Group Meetings

 

Team Building

 

Noon

 

Networking Lunch

 

1:15 p.m. - 4:00 p.m.

 

         Breakout Sessions


Communicating with Tenured and New Members 


Outage Communication Plans 


MSR Department Policies and Procedures

 

De-escalating High Bill Complaints

 

New Ideas for Annual Meetings 

 

4:00 p.m. - 5:30 p.m.


Welcome Reception & Showcase

 

Evening on Your Own  
 

Thursday, October 16, 2025  

 

Complimentary Hotel Breakfast

 

7:30 a.m.


Member Registration Open

 

8:30 a.m. - Noon


General Session   

Welcome and Reconvene  
 

Government Relations Update

 

Roundtable Discussions

 

Toot Your Own Horn

 

Noon 

 

Networking Lunch

 

1:15 p.m. - 4:15 p.m.

 

         Breakout Sessions


Tools and Tactics for Elevating MSR Culture 


Dealing with Mega Consumers 


Website Content

 

Getting a Charge Out of Batteries 

 

Community Programs


Adjourn 

 

6:00 p.m. - 9:00 p.m.

 

Evening Event at Uncle Buck's

 

 

Friday, October 17, 2025  

 

Complimentary Hotel Breakfast

 

7:30 a.m.


Member Registration Open

 

8:30 a.m. - 11:00 a.m.

 

General Session

 

Welcome and Reconvene

 

Grid Education

 

Touchstone Energy Update

 

Keynote Speaker

 

11:00 a.m.

 

Closing Comments/Grand Door Prizes/ Adjourn