TEC 54th Annual Member Services & Communications Conference

TEC 54th Annual Member Services & Communications Conference

Tuesday, October 14, 2025 - Friday, October 17, 2025 8:00 AM - 11:30 AM Central Standard Time

TEC 54th Annual Member Services & Communications Conference


Embassy Suites Round Rock, Round Rock, TX   Visit Website
Tuesday, October 14, 2025 - Friday, October 17, 2025   iCalendar Central Standard Time

Registration Fees 
Member: $775
Spouse/Guest: $0
Business Alliance Program Member: $775
Non-Member: $925
 

Hotel Information  
Embassy Suites Round Rock
Room Rate: $159 
Check-in: 3:00 p.m.  
Check-out: 11:00 a.m.

 

Register by September 16 for the lowest price. 

To register for an event, you will first be prompted to sign in or create a new online account.

Agenda

Tuesday, October 14, 2025

Complimentary Hotel Breakfast Buffet

7:30 a.m.

Member Registration Open 
Ballroom Foyer

8:30 a.m. 

Golf Outing
Teravista Golf Club
Tee-off begins at 9:00 a.m.  
Boxed lunch at noon

3:00 p.m. - 4:30 p.m.

Pre-Con: Hands-on Canva
Recommended that attendees have a Canva Pro subscription and bring laptop for hands-on learning
Sunflower

Evening on Your Own   
 

Wednesday, October 15, 2025 

Complimentary Hotel Breakfast Buffet

7:30 a.m. 

Member Registration Open
Ballroom Foyer

8:30 a.m. - 11:45 a.m. 

 

General Session
Hereford   

Welcome and Convene
Presiding: Ryan Holmes, MS&C Conference Committee Member, Taylor EEC  
 

Invocation and Pledge of Allegiance

 

TMSA Lifetime Achievement Award

 

The Dancing Umpire
Vincent Chapman

 

Team-Building Activity

 

TEC Group Meetings

 

Recharging Youth Tour: Fresh Approaches To Recruitment and Engagment

Savanna Chandler, Grayson Collin EC
Mikayla Herron, Pedernales EC
Ryan Holmes, Taylor EC
Brailey Ramirez-Achury, Lyntegar EC
Lari Samford, San Bernard EC
Moderator: Alex Dal Santo, Texas Electric Cooperatives

 

11:45 a.m.

 

Networking Lunch
Sunflower

 

1:00 p.m. - 4:00 p.m.

 

         Breakout Sessions


1A: Communicating with Tenured and New Members 
John Spiess, San Bernard EC
Brianna McBride, Coserv
Holstein


1B: Outage Communication Plans 

Dennis Rose, Founder/Owner, Resiliency Consulting Services
Hereford


2A: MSR Department Policies, Procedures and Structure
Vicky Garcia, Nueces EC
Robyn Lowe, San Bernard EC
Tami Ross, Sam Houston EC
Holstein

 

2B: Building Better Strategic Communication Plans

Keith Stapleton, Cooperative Consultant 
Hereford

 

3A: De-escalating High Bill Complaints
Mary Arredondo, Wharton County EC
Raegan Mazurek, Medina EC
Mindy Parrish, Pedernales EC
Moderator: Diana Gonzales, Pedernales EC
Holstein

 

3B: New Ideas for Annual Meetings
Brittany Williams, San Patricio EC
Paige Eaton, Wood County EC
Kathreyn Portis, Coleman County EC 
Moderator: Claire Stevens, Texas Electric Cooperatives
Hereford

 

4:00 p.m. - 5:30 p.m.


Welcome Reception & Showcase
Satellite Bar

 

Evening on Your Own  
 

Thursday, October 16, 2025  

 

Complimentary Hotel Breakfast Buffet

 

7:30 a.m.


Member Registration Open
Ballroom Foyer

 

8:30 a.m. - 11:45 a.m.


General Session
Hereford   

Welcome and Reconvene
Presiding: John Spiess, MS&C Conference Committee Member, San Bernard EC  

 

AI's Biggest Questions, Myths and Mysteries

Beth Z, Your Nerdy Best Friend

 

Toot Your Own Horn
 

Government Relations Update

Zachary Stephenson, Director of Regulatory & Legal Affairs, Texas Electric Cooperatives

 

Roundtable Discussions

 

11:45 a.m. 

 

Networking Lunch
Sunflower

 

1:00 p.m. - 4:00 p.m.

 

         Breakout Sessions


1A: Tools and Tactics for Elevating MSR Morale
Moderator: Sarah McLen, Big Country EC
Holstein

 

1B: Creating Content with a Click: Turn One Idea into Dozens with AI

Beth Z, Your Nerdy Best Friend
Hereford


2A: Everything You Need to Know About Batteries
Gordon Drake, Director, Market Design & Analysis, ERCOT
Holstein

 

2B: Powered Productivity 

Beth Z, Your Nerdy Best Friend
Hereford 

 

3A: Dealing with Mega Consumers 

Katie Haby, Medina EC
Holstein


3B: Maximizing the Impact of Your Website
Matt Porter, Web Solutions Engineer, Touchstone Energy Cooperative
Hereford


Adjourn 

 

6:00 p.m. - 8:00 p.m.

 

Evening Event at Uncle Buck's Fish Bowl & Grill

 

 

Friday, October 17, 2025  

 

Complimentary Hotel Breakfast Buffet

 

7:30 a.m.


Member Registration Open
Ballroom Foyer

 

8:30 a.m. - 11:00 a.m.

 

General Session
Hereford

 

Welcome and Reconvene
Presiding: Diana Gonzales, MS&C Conference Committee Member, Pedernales EC

 

Grid Education
Kristi Hobbs, Vice President, System Planning and Weatherization, ERCOT

 

Touchstone Energy Update
Matt Porter, Web Solutions Engineer, Touchstone Energy Cooperative

 

More Than a Game
Chris Almendarez, President, Round Rock Express

 

11:00 a.m.

 

Closing Comments/Grand Door Prizes/ Adjourn