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Resiliency: Helping Members Manage Energy Costs

Resiliency: Helping Members Manage Energy Costs

Tuesday, September 22, 2026 10:00 AM - 11:30 AM UTC

Resiliency: Helping Members Manage Energy Costs

Online  
Tuesday, September 22, 2026 10:00 AM - 11:30 AM   iCalendar UTC

INSTRUCTOR: PIVOT

SEPTEMBER 22, 10:00 A.M. - 11:30 A.M.
Register by September 15. 

Registration Fees
Member Registration: $199 per person
Non-member Registration: $225 per person

To register for an event, you will first be prompted to sign in or create a new online account.

Online
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INSTRUCTOR: PIVOT

SEPTEMBER 22, 10:00 A.M. - 11:30 A.M.
Register by September 15. 

Registration Fees
Member Registration: $199 per person
Non-member Registration: $225 per person

Demand rate structure, tiered rate structure, levelized billing – no matter what you call it or offer, energy rate programs can be challenging for members to understand. When members call about a high bill, they’re looking for reassurance, not a rate explanation. This session will help frontline employees feel confident in guiding members to the right choice.

Key takeaways:

  • Navigate the emotion behind and frustration when bills are high
  • How to transition and manage the conversation
  • How to explain without making things worse
  • Reframe rate plans as options to fit their lifestyle